Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
To help you plan your stay, please find below the answers to our frequently asked questions.
If your question isn’t answered here, please contact us. Our friendly staff will be more than happy to assist.
Q. What is the earliest I can check-in?
A. Standard check-in time is 1pm
Q. Can I arrive late?
A. Yes, please contact us if you will be arriving after 10pm.
Q. What are your operating hours?
A. We are open 24 hours 7 days a week every day of the year. There is a night bell after 10pm.
Q. How far away from the Dubbo CBD are you located?
A. We are only a 2 minute drive away from the CBD.
Q. How far away from the Zoo are you located?
A. We are only a 2 minute drive away from the Zoo. Dubbo Golf Club is also located adjacent to the Zoo.
Q. Do you have room service?
A. Yes, we serve dinner to your room.
Q. Are your room’s non-smoking?
A. Yes, all rooms are non-smoking?
Q. Do you have wireless internet in guest rooms?
A. Yes, we provide free Wi-Fi.
Q. How close are you to restaurants?
A. We are within walking distance to a large range of restaurants and clubs. The well-known Westside Hotel is directly opposite us and the Rose Garden Thai Restaurant is a 2 minute walk away. West Dubbo Bowling Club is a 5 minute walk.
Q. Where are the nearest shops?
A. The closest are in West Dubbo less than 500m away and within walking distance. They include a supermarket, newsagency, bakery and service stations etc.
Q. What is your cancellation policy?
A. Cancellations must be made at least 48 hours prior to check-in date and time. Cancellations received less than 48 hours, or the whole amount of the booking will be charged.
Q. How do I guarantee my booking?
A. Credit card details are required to secure your booking.
Q. Do you have guest laundry facilities?
A. Yes, we have guest laundry facilities at an additional charge.
“Stopped on route from Brisbane to Melbourne and stayed in 19A and couldn’t fault the place! The guy on reception kindly escorted us to our room because we couldn’t quite find it and upon arrival we were pleasantly surprised. Comfy beds, clean bathroom and we ordered a home cooked meal to the room which was divine!.”February 2017